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Customer Operations Project Manager at Machine Zone, Inc.
Highly accomplished training professional with experience providing consultation and technical training to diverse populations. Success in designing and delivering coursework regarding various applications and computer capabilities; develop instruction materials that facilitate enhanced comprehension. Developed reputation for providing quality customer service; consistently deliver above expectations. Confident and articulate interpersonal communication skills. Forge solid relationships with internal users, staff members, and management; fluent in Spanish.
Specialties: Learning Professional, Development Professional, eLearning Trainer, Staff Training Manager, Training Specialist, training program development, technical training curriculum, training needs assessment, learning infrastructure, technical instruction, training, guidance, relationship management, vendor relations, training documentation, training presentations, workshops, training coursework development, problem resolution, troubleshooting, individualized instruction, group learning